Refund policy

At Hinkik Jewelry, every piece is carefully inspected before shipment. If your order is not right, please contact us so we can help.

14-day return window

You may request a return within 14 days after receiving your order. To qualify, the item must be unworn, unused, unaltered, and in the same condition in which it was received, with all original tags, jewelry cards, accessories, and packaging. Proof of purchase or the order number is required.

How to request a return

Before sending anything back, contact us at hi@hinkik.com or through our LINE Official Account @hinkikjewelry. Please include your order number, the item you wish to return, the reason for the request, and photos if the item is damaged or incorrect.

If your return is approved, we will provide the return address and packing and shipping instructions. Items sent to us without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or different from what you ordered. We will review the issue and arrange an appropriate replacement, exchange, or refund.

Items that cannot be returned

Earrings and other pierced jewelry that have been worn, tried on, or removed from sealed hygiene packaging, unless they arrived damaged, defective, or incorrect.
Personalized, engraved, resized, specially modified, or made-to-order pieces, unless they arrived damaged, defective, or incorrect.
Items showing signs of wear, misuse, alteration, or damage after delivery.
Items returned without their original tags, components, jewelry cards, or packaging.

Sale items follow the same return conditions above unless they were clearly marked as final sale before purchase. Final-sale restrictions do not apply to damaged, defective, or incorrect items, or where applicable law provides otherwise. If you are unsure whether your item is eligible, please contact us before sending it.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original delivery charges are non-refundable except when the return results from our error or applicable law requires otherwise. We recommend using a trackable shipping service and packing the jewelry securely.

Exchanges

For a different size or design, please contact us first. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

European Union customers

Where applicable, customers receiving goods in the European Union may exercise the statutory 14-day right of withdrawal. Legal exceptions may apply, including to personalized or made-to-order products. This section does not limit any mandatory consumer rights.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at hi@hinkik.com or LINE @hinkikjewelry.