Shipping policy

Last updated: 23 August 2026

This Shipping Policy applies to orders placed through hinkik.com.

Order processing

Orders are normally prepared within 1–3 business days after payment is confirmed, excluding weekends and public holidays. Pre-order, made-to-order, personalized, or temporarily unavailable items may require additional preparation time. Any longer preparation estimate will be shown on the product page or communicated to you before shipment.

Domestic delivery within Thailand

We use Thailand Post or another tracked delivery provider. Estimated transit time is normally 1–3 business days after dispatch. Delivery estimates are not guarantees and may be affected by the destination, carrier operations, weather, public holidays, or other circumstances beyond our control.

International delivery

We use Thailand Post or another tracked international delivery provider. Estimated transit time is normally 7–28 business days after dispatch, depending on the destination, selected service, carrier, and customs clearance. Remote destinations and customs inspections may take longer.

Shipping charges, customs, and taxes

Available shipping methods and charges are displayed at checkout before payment. International customers are responsible for any import duties, taxes, customs fees, or brokerage charges imposed by the destination country unless checkout expressly states otherwise. These charges are not included in the product price or shipping charge and are not controlled by Hinkik Jewelry.

Tracking

When tracking is available, we will send the tracking number to the email or contact details provided with the order after dispatch. Tracking updates may take some time to appear in the carrier’s system.

Delivery address and unsuccessful delivery

Please check that your name, telephone number, and delivery address are complete and correct before placing your order. If you need to change the address, contact us as soon as possible before dispatch. We cannot guarantee an address change after an order has been prepared or shipped.

If a parcel is returned because the address supplied was incorrect or incomplete, the recipient refused delivery, or the parcel was not collected within the carrier’s time limit, we will contact you. Additional shipping charges may apply before the parcel can be sent again.

Delayed, lost, or damaged parcels

If your order is delayed beyond the estimated period, tracking shows delivery but you have not received it, or the parcel arrives visibly damaged, please contact the carrier and notify us promptly. Keep the parcel, packaging, shipping label, and photographs where applicable so we can help investigate or make a claim. We will assist in accordance with the carrier’s investigation and our Refund Policy.

Order cancellation

To request cancellation, contact us as soon as possible before the order is shipped. Cancellation is not guaranteed once preparation, sourcing, personalization, or shipment has begun. If the order has already shipped, any return will be handled under our Refund Policy. Approved refunds are returned to the original payment method.

Contact us

For shipping questions or an expedited-shipping request, please contact us before ordering by email at hi@hinkik.com or through our LINE Official Account: @hinkikjewelry.